Refund & Cancellation Policy
This policy explains how payments, cancellations and refunds are handled for anything you buy from masterman.in. Please read it before you pay. By completing a payment you confirm that you accept these terms.
Most of MasterMan is free
The syllabus pages, previous-year papers, chapter tests, full-length mock papers, aptitude and DSA practice, blog articles and our counselling guidance are free to use and require no payment and no account. Nothing in this policy applies to them, because there is nothing to refund.
This policy applies only to something you have actually been charged for: a paid enrolment such as a course or premium test series, the paid counselling plan, or an engineering project kit.
Paid enrolments are non-refundable
Fees for a paid course or test series are non-refundable. Once your payment is successful and access has been granted to your account, the enrolment cannot be cancelled and the fee cannot be refunded, in part or in full.
We would rather state this plainly than bury it. The reason is the nature of what you are buying: access to digital study material is delivered in full and immediately at the moment you pay. There is nothing to return, and the content cannot be un-seen once it has been opened. We keep the price low on that basis.
To be specific, a refund will not be issued because:
- you changed your mind after enrolling;
- you did not use the material, or used less of it than you intended;
- you did not achieve a particular score, percentile, rank or admission;
- you bought the wrong product by mistake, having had the price and contents shown to you before payment;
- you found the same or similar material elsewhere, free or cheaper;
- you no longer have time to study, or your exam plans changed.
Project kits: what applies before and after delivery
An engineering project kit is source code, and source code cannot be handed back — once you have it, you have it, whether or not you go on to use it. So the rule is drawn at the point of delivery rather than the point of payment.
- Before the code is delivered — that is, before you have been added to the private repository or sent the files — you may cancel and be refunded in full, for any reason at all. Just tell us.
- After the code is delivered, the fee is non-refundable. That includes changing your mind, your college rejecting or reassigning the topic, your guide asking for a different project, or you deciding to build your own instead.
- If we cannot deliver what we agreed — you told us the stack your college requires, we confirmed we could do it, and then we could not — you are refunded in full even if some files have already reached you. Our misjudgement is not your loss.
- If it will not run, that is a support matter, not a refund matter. We will work through the setup with you on WhatsApp until the project runs on your machine. If we genuinely cannot get our own code working for you, that falls under “our error” below and you are refunded.
Two things are outside this policy because they were never part of what you bought. We do not write your project report, black book or synopsis, and we do not guarantee any particular mark, grade or examiner’s reaction. A poor result is not grounds for a refund. Neither is your college’s view of whether you were permitted to start from existing code — checking your institution’s rules is your responsibility, and we say so plainly before you pay.
This is exactly why we ask you to describe your requirement on WhatsApp before paying rather than after. Tell us your branch, your semester, the stack your department insists on and anything your guide has already turned down. Every question you ask before the code is delivered costs you nothing.
Try the free material first
Because there is no refund, we would rather you were certain before you pay than disappointed afterwards. Everything about our teaching style, question quality and interface is on display in the free tests — work through a chapter test and a full-length paper before enrolling. If the free material does not suit you, the paid material will not either, and you should not buy it.
If you have any question at all about what an enrolment includes, ask us first. We would far rather answer a question than take money from someone who is unsure.
Payment problems we do correct
The paragraphs above are about refunding an enrolment you received. They are not a licence for us to keep money for something we failed to deliver. Where the payment itself went wrong, we will put it right:
- Duplicate payment. If you were charged twice for the same enrolment, the extra charge is refunded in full.
- Payment taken but access not delivered. If your payment succeeded and you never received access, we will either grant access or refund you in full — your choice.
- Failed or cancelled payment. If a payment fails or is abandoned mid-way and your bank has still debited you, the amount is normally reversed automatically by your bank or by the payment gateway, usually within five to seven working days. Tell us if it does not.
- Wrong amount charged. If you were charged more than the advertised price, the difference is refunded.
- Our error. If we withdraw a product you have paid for, or a technical fault on our side makes it genuinely unusable and we cannot fix it, you will be refunded on a pro-rata basis.
How to raise a payment issue
Email contact.mastermanx7@gmail.com from the address you used to enrol, or message us on WhatsApp, within seven days of the charge. Please include the order or transaction reference, the date and amount, and a short description of what happened. A screenshot of the bank or UPI entry helps.
We acknowledge every request within three working days. Where a refund is due under the section above, it is approved and initiated within seven working days of us agreeing it.
How an approved refund reaches you
Refunds are always returned to the original payment method — the same card, bank account or UPI handle that was charged. We cannot redirect a refund to a different account, and we do not refund in cash, credit or vouchers.
Once we initiate a refund, the time it takes to appear is decided by your bank and the payment gateway, not by us. Expect five to ten working days for cards and net banking, and three to seven for UPI. If it has not arrived after ten working days, come back to us with the transaction reference and we will chase it.
Any payment-gateway charge on the original transaction is not recoverable by us and is not included in a discretionary refund. Where the refund is because of our error or a duplicate charge, you receive the full amount you paid.
Cancelling before you pay
You can abandon a checkout at any point before the payment completes and nothing will be charged. Closing the payment window, going back, or letting the session expire all leave you with no order and no charge.
Chargebacks
If you believe you have been charged wrongly, please contact us before raising a dispute with your bank. We can almost always resolve it faster than a chargeback can, and a chargeback raised without contacting us first tends to end with the enrolment suspended while the bank investigates — which helps nobody.
Changes to this policy
We may update this policy. The version that applies to your purchase is the one published on this page on the date you paid, so the “last updated” date above matters. Changes are never applied retrospectively to a payment already made.